Shipping policy


Orders are usually fulfilled same-day or next-day on weekdays except for public holidays. If ordering from outside of Australia, please be aware the above fulfilment timing is in Melbourne GMT+10 / AEST time (in case you are on the opposite side of the world to us and wondering where your confirmation email is). You will be emailed a notification upon fulfilment of your order along with delivery tracking information.


In Australia, we use a select handful of carriers depending on location which includes Australia Post, express couriers Sendle/ Couriers Please.

We use carriers with carbon-neutral parcel delivery.

Orders are usually dispatched within a day of fulfilment (except on weekends or public holidays) and are delivered generally between 1 and 5 days depending on location and time of year (metro is faster than regional and as we all know the Christmas holiday season gets a bit nuts).

For other parts of the world, we use express couriers or Australia Post which then hands over to your local national carrier - for example in the USA this would be USPS, or in the UK it's Royal Mail or Germany... Deutsche Post, etc.


Occasionally there are customs delays which can add days to delivery times, though this is very rare (a lap desk is benign in the scheme of freight border crossings).

We track all deliveries to assure that they arrive safely and on time. We provide tracking numbers so you can do the same. It's fun to watch, but Netflix is better =)

AUSTRALIAN SHIPPING / During Border Restrictions

If or when there are state government border restrictions, interstate customers outside of Victoria may potentially experience delivery delays.

At these times Australia Post tends to downgrade its Express Post service as a 'next day' delivery option. Express is still prioritised above Standard Post. However, we have noticed for metropolitan Melbourne addresses at least (where we are based) there is little advantage over the Standard delivery options during these times. We often prefer to use our Express Couriers in this case or Express Australia Post.

INTERNATIONAL SHIPPING / During Border Restrictions

Customers outside of Australia, please check your country location by visiting: 

...before ordering, see the status of shipping to your location in case of delays caused by border restrictions.

If you want to ask us any questions about our shipping, please ask us via our email on the website Contact page.