COVID-19 AUSTRALIAN SHIPPING UPDATE

Customers in Victoria, Australia (and particularly near or in Melbourne) should not notice much of a delay if any at all. If there are state government border restrictions Australian interstate customers will experience some delay. 

At these times Australia Post tends to suspend its Express Post service as a next day delivery option. It is still prioritised above Standard post. However, we have noticed for metropolitan Melbourne addresses there is little advantage over the Standard delivery options during these times. 

COVID-19 INTERNATIONAL SHIPPING UPDATE

Customers outside of Australia, please check your country location by clicking here before ordering to see the status of shipping to your location. 

FULFILMENT

Orders are usually fulfilled within 24 hours or sooner of being placed (48 hours at most if it is a busy time) on weekdays except public holidays. If ordering from outside of Australia please be aware the above fulfilment timing is in Melbourne GMT+10 / AEST time (in case you are on the opposite side of the world to us and wondering where your confirmation email is). You will be emailed a notification upon fulfilment of your order along with delivery tracking information. 

GENERAL SHIPPING POLICY

In Australia, we use a select handful of carriers depending on location which includes; Australia Post, express couriers Sendle/ Couriers Please. We always use carriers with carbon-neutral parcel delivery. Orders are usually dispatched within a day of fulfilment (except on weekends or public holidays) and are delivered generally between 1 and 5 days depending on location and time of year (metro is faster than regional and as we all know the Christmas holiday season gets a bit nuts). 

For other parts of the world, we use either express couriers or Australia Post who then hands over to your local national carrier - for example in the USA this would be USPS, or in the UK it's Royal Mail or Germany... Deutsche Post, etc. Timewise, for a good guided IN COVID TIMES FOR ESTIMATES TO YOUR COUNTRY, CLICK here 

Occasionally there are customs delays which can add days to delivery times, though this is very rare (a lap desk is fairly benign in the scheme of freight border crossings). 

We track all deliveries to assure that they arrive safely and on time. We provide tracking numbers so you can do the same. It's fun to watch, but Netflix is better =) 

If you want to ask us any questions about our shipping please contact us via hello (at) objct.co